Shipping & Delivery Policy for Momo Dairy Lahore

1. Delivery Coverage

Momo Dairy provides fresh milk delivery across Lahore.

Customers from different areas of Lahore can place an order for home delivery through our website, WhatsApp, or phone.

Although our service covers Lahore, we may still ask for your complete address and location details so that our delivery team can find your home easily and arrange the appropriate delivery route.

Please provide a complete and accurate delivery address when placing your order.

2. Products Available for Delivery

Momo Dairy currently provides fresh buffalo milk for home delivery.

The current price of fresh buffalo milk is PKR 375 per litre.

Customers can order the quantity required for their household, subject to availability.

For more information about our milk, you can visit the Fresh Buffalo Milk page. For the latest pricing information, please check the Milk Price page.

See alsoFresh Buffalo Milk·Milk Price

3. How to Place an Order

Customers can place an order using any official Momo Dairy ordering channel.

These may include:

• Momo Dairy website
• Website order form
• WhatsApp
• Phone
• Other official Momo Dairy communication channels

When placing an order, please provide:

• Your name
• Phone number
• Complete Lahore delivery address
• Area or locality
• Required milk quantity
• Any useful delivery instructions

Providing complete information helps us process and deliver your order correctly.

4. Order Confirmation

Submitting an order request does not always mean that the order has been confirmed immediately.

Momo Dairy may confirm your order after checking:

• Required quantity
• Delivery address
• Current availability
• Delivery route
• Order details

Once the order details are confirmed, your order will be prepared for delivery.

If there is any issue with your order information, our team may contact you before completing the order.

5. Delivery Across Lahore

Momo Dairy delivers across Lahore.

Our goal is to make fresh milk available to customers throughout the city without limiting the service to only a few selected areas.

Customers should still provide their complete address because Lahore contains many societies, blocks, streets, apartments, and gated communities.

The correct address helps our delivery team avoid unnecessary delays.

See alsoMilk Delivery Areas Lahore

6. Delivery Timing

Delivery timing may depend on the customer's address, route, order volume, and daily delivery schedule.

When your order is confirmed, Momo Dairy may communicate the expected delivery details where necessary.

Delivery times should be treated as estimated unless a specific time has been directly confirmed.

Occasionally, delivery may be delayed because of circumstances such as:

• Heavy traffic
• Road closures
• Weather conditions
• Vehicle problems
• Route changes
• Operational issues
• Unexpected demand

If a significant delay affects your order, we will try to communicate the update where reasonably possible.

7. Regular Milk Delivery

Customers who need milk regularly can contact Momo Dairy about setting up a regular order.

You may tell us:

• How many litres you need
• Your delivery address
• How often you need milk
• Your contact number

We will confirm the available delivery routine and order details with you.

Regular delivery helps customers avoid placing the same order repeatedly.

See alsoMilk Subscription Lahore

8. Customer Responsibility

Customers are responsible for providing accurate delivery information.

Please make sure that your:

• Phone number is correct
• Delivery address is complete
• Area or locality is clearly mentioned
• Quantity is correctly stated
• Delivery instructions are easy to understand

Momo Dairy may not be responsible for delays caused by incorrect or incomplete information provided by the customer.

If your address or contact number changes, please update us before the next delivery.

9. Receiving Your Order

Customers should ensure that someone is available to receive the milk at the delivery address.

If the delivery team cannot contact the customer or access the location, the delivery may be delayed or need to be rearranged.

For apartments, offices, gated communities, or locations with security restrictions, please provide any necessary access instructions when placing your order.

10. Fresh Milk Handling After Delivery

Fresh milk is a perishable product and should be handled carefully once it has been delivered.

Customers should store the milk appropriately after receiving it.

Momo Dairy cannot control how the milk is stored or handled after the delivery has been completed.

Improper storage, leaving milk at room temperature for an extended period, or using unsuitable containers may affect the condition of the milk.

See alsoFresh Milk Storage Guide

11. Milk Quality Information

Momo Dairy uses daily Lactoscan reporting for its fresh buffalo milk.

The customer-facing information currently includes Fat and SNF readings.

These readings provide information about the composition of the tested milk sample.

Because milk is a natural product, Fat and SNF readings may vary from one batch to another.

See alsoLactoscan Milk Testing·Milk Quality

12. Incorrect Delivery

If you receive an incorrect order, contact Momo Dairy as soon as possible.

Please provide:

• Your name
• Phone number
• Order details
• Description of the issue
• A photo where helpful

We will review the matter and provide the appropriate next step.

Customers should report delivery issues as soon as reasonably possible so that the order can be checked properly.

13. Damaged or Unacceptable Product

If you believe there is a problem with the milk or packaging when it arrives, please contact Momo Dairy immediately.

Do not dispose of the product before contacting us where possible, as we may need information or photographs to understand the issue.

Each complaint will be reviewed based on the available information.

14. Changes to an Order

If you need to change your order quantity, address, or delivery information, please contact Momo Dairy as early as possible.

We will try to accommodate the change.

However, changes may not always be possible if:

• The order has already been prepared
• The delivery has already started
• The requested quantity is unavailable
• The route has already been finalized

Any requested change is subject to confirmation.

15. Order Cancellation

If you want to cancel an order, contact Momo Dairy as early as possible.

Cancellation may be possible before preparation or delivery has started.

If the order is already being delivered, cancellation may not always be possible.

Momo Dairy may also cancel an order in situations such as:

• Incorrect customer information
• Product unavailability
• Delivery problems
• Suspected misuse
• Unexpected operational issues

If we need to cancel an order, we will try to inform the customer.

16. Delivery During Unexpected Events

Momo Dairy may temporarily experience delivery delays or interruptions because of events outside our reasonable control.

These may include:

• Severe weather
• Flooding
• Major road closures
• Government restrictions
• Public emergencies
• Vehicle breakdowns
• Other unexpected events

In such cases, we will make reasonable efforts to resume deliveries as soon as possible.

17. Policy Updates

Momo Dairy may update this Shipping & Delivery Policy if our delivery process, pricing, website, service areas, or business operations change.

The latest version of the policy will be published on our website.

Customers are encouraged to review this page when placing an order.

18. Contact Momo Dairy

If you have questions about delivery, an existing order, or regular milk delivery, please contact us:

Momo Dairy — website momodairy.pk, phone and WhatsApp 0329 4382929.

You can also contact us through the Contact Us page.

See alsoContact Momo Dairy