Privacy Policy for Momo Dairy Lahore

1. Information We Collect

The information we collect depends on how you interact with Momo Dairy.

When you place an order, submit a form, contact us, or ask about milk delivery, we may collect information such as:

• Your name
• Phone number
• WhatsApp number
• Delivery address
• Area or locality
• Order quantity
• Product requirements
• Delivery instructions
• Messages or enquiries you send us
• Feedback or complaints
• Information related to previous orders

If you request regular milk delivery, we may also keep information about your usual milk quantity and agreed delivery requirements.

We only aim to collect information that is reasonably required to provide our services and communicate with you.

2. Information Collected Through Our Website

When you visit momodairy.pk, some technical information may be collected automatically.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Date and time of your visit
• General location information
• Website or platform that referred you to our website

This information helps us understand how visitors use our website and where improvements may be required.

It is generally used for website performance, analytics, security, and improving the customer experience.

3. Website Forms

Our website may include forms that allow customers to contact us, check delivery availability, or place an order.

When you submit a form, we may receive information such as your name, phone number, delivery address, required quantity, and message.

We use this information to respond to you and provide the service you requested.

Please only provide information that is necessary for your order or enquiry.

4. WhatsApp and Phone Communication

Momo Dairy may allow customers to place orders or contact us through WhatsApp and phone.

When you contact us through WhatsApp, we may receive:

• Your phone number
• WhatsApp profile name
• Messages
• Delivery details
• Order requirements
• Address information
• Images or other information you voluntarily send

We use this information to answer questions, confirm orders, check delivery availability, communicate about deliveries, and provide customer support.

WhatsApp is a third-party platform. Information you share through WhatsApp may also be processed according to WhatsApp's own privacy practices.

5. How We Use Your Information

Momo Dairy may use the information we collect for purposes including:

• Receiving and processing orders
• Confirming order details
• Checking whether delivery is available at your address
• Arranging home delivery
• Contacting you regarding your order
• Managing regular milk orders
• Responding to questions or complaints
• Providing customer support
• Improving our website
• Understanding customer requirements
• Improving our ordering and delivery process
• Preventing misuse or fraudulent activity
• Maintaining appropriate business records

We aim to use customer information only for legitimate purposes connected with our services and business operations.

6. Order and Delivery Information

To deliver an order, Momo Dairy may need information such as your name, phone number, address, required milk quantity, and delivery instructions.

Some of this information may be provided to staff or individuals responsible for preparing or completing your delivery.

Only information reasonably required to complete the delivery should be shared.

For example, a person completing a delivery may need your name, phone number, address, and order details.

7. Marketing Messages

Momo Dairy may occasionally communicate with customers about products, offers, prices, availability, or important business updates.

Where possible, we aim to keep promotional communication relevant and limited.

If you do not want to receive promotional messages from Momo Dairy, you can ask us to stop sending them.

You may still receive communication that is necessary for an active order, delivery, complaint, or customer support request.

8. Sharing Your Personal Information

Momo Dairy does not intend to sell or rent your personal information to other businesses for their independent marketing purposes.

We may share limited information where necessary with:

• Delivery staff
• Website hosting providers
• Website developers or maintenance providers
• Analytics providers
• Communication platforms
• Technical service providers
• Other providers needed to operate our business

Information may also be disclosed where required by applicable law, a lawful request from an authority, or where reasonably necessary to protect Momo Dairy, its customers, staff, or other individuals.

9. Cookies and Analytics

Our website may use cookies and similar technologies.

Cookies are small pieces of information that websites may store through your browser.

They may help us:

• Understand website traffic
• See which pages visitors use
• Improve website performance
• Remember certain preferences
• Understand how customers reach our website
• Measure the effectiveness of marketing activities

We may also use third-party analytics or advertising tools.

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

10. Data Security

Momo Dairy takes reasonable steps to protect personal information against unauthorized access, misuse, accidental loss, unwanted changes, or inappropriate disclosure.

These steps may include limiting access to customer information, using password-protected systems, and following reasonable website and account security practices.

However, no internet-based system, website, messaging platform, or digital storage method can be guaranteed to be completely secure.

We therefore encourage customers to avoid sharing unnecessary sensitive information through website forms, WhatsApp, or other communication channels.

11. Sensitive Information

Momo Dairy normally does not require sensitive personal information to process a milk order.

Please do not send information such as:

• Passwords
• Banking passwords
• ATM or card PINs
• Unnecessary identity documents
• Medical information
• Other sensitive information unrelated to your order

If information is not required for your purchase, delivery, or enquiry, please avoid sending it.

12. How Long We Keep Information

We may keep personal information for as long as reasonably necessary to process orders, manage customer communication, resolve complaints, maintain business records, or meet applicable requirements.

For example, information relating to an order may be kept longer than a general enquiry because it may be needed for customer support or business records.

When information is no longer reasonably required, we may delete, remove, or anonymize it where appropriate.

13. Your Privacy Choices

You may contact Momo Dairy if you want to:

• Correct inaccurate information
• Update your phone number or address
• Ask how your information is being used
• Ask us to stop promotional messages
• Request deletion of information where appropriate
• Raise a privacy-related concern

Some information may need to be retained for legitimate business, security, dispute-resolution, accounting, or legal reasons.

We will review reasonable requests based on the circumstances.

14. Third-Party Websites and Services

Our website may contain links to third-party services such as WhatsApp, Facebook, Instagram, or other platforms.

When you use an external website or service, that provider's own privacy policy and terms apply.

Momo Dairy does not control how independent third-party platforms collect or process your information.

We encourage you to review their privacy policies if you want more information about their practices.

15. Children's Privacy

Momo Dairy's ordering and delivery services are intended for customers who can responsibly place and manage household orders.

We do not intentionally collect unnecessary personal information directly from children.

If a parent or guardian believes that a child has submitted personal information to us unnecessarily, they may contact Momo Dairy and request that we review or remove the information where appropriate.

16. Changes to This Privacy Policy

Momo Dairy may update this Privacy Policy from time to time as our website, ordering methods, delivery services, or business practices change.

When significant changes are made, the updated version will be published on this page and the "Last Updated" date will be revised.

We recommend reviewing this page occasionally to stay informed about how we handle personal information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the information you have shared with Momo Dairy, please contact us.

Momo Dairy — website momodairy.pk, phone and WhatsApp 0329 4382929.

You can also contact us through the Contact Us page available on our website.

See alsoContact Momo Dairy